Am I the only one to find this claim a little bit of a puzzler? PC Pro writes,
Skype blames Windows Update for 48-hour outage
Skype is pointing the finger at Windows Update for a critical system crash that wiped out the VoIP service for two days.
In a statement posted on the company’s support page, the company claims: “The disruption was initiated by a massive restart of our user’s computers across the globe within a very short timeframe as they re-booted after receiving a routine software update.” This is presumably the Windows updates that were sent out on Patch Tuesday last week, which required the PC to be restarted.
Of course on the Skype blog they don’t actually refer to the term “Windows Update”, they refer to a “routine software update” which many websites have subsequently replaced with “Windows Update”. Given Windows Update does fit the criteria for a mass “routine software update” in relations to the timing of the Skype outage, but does it really make sense?
Skype’s blog has been updated to say,
On Thursday, 16th August 2007, the Skype peer-to-peer network became unstable and suffered a critical disruption. The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update.
The high number of restarts affected Skype’s network resources. This caused a flood of log-in requests, which, combined with the lack of peer-to-peer network resources, prompted a chain reaction that had a critical impact.
Think about it. If Windows Update did in fact cause the restart of millions of Skype users worldwide, which it can do without argument, then how come Skype doesn’t crash the second Tuesday of every month when of course Microsoft distributes its Windows patches like they have for the past 3 years and years of unscheduled patches prior to that? As far as I recall, last week wasn’t any different.
Am I missing something? I’m not saying it was not Windows Update, but why only last week did it do what it could have done 36 times already?
Update: The Skype blog has now been updated to directly refer to “Windows Update” as the culprit.
Update 2: Skype clarifies their statement in an update about “Windows Updates”. Other factors not present at any other previous Windows Updates attributed to the “perfect storm” on August 16. Probably should have just said that the first time around. 🙂